Kind to the ocean, kind to you. Free e-commerce shipping on orders over $139
Kind to the ocean, kind to you. Free e-commerce shipping on orders over $159
Mon-Fri, 9am-5pm
Boardwalk
Virginia Beach, VA 23451
We care about the ocean, better materials, and the small details that make your gear easier to use.
Many of our dry bags and waterproof backpacks are designed to help protect your gear from rain, splashes, wet conditions, and everyday outdoor water exposure. Please check each product page for specific waterproof details.
Where possible, we try to use organic, lower-impact, or more mindful materials in our products. Material choices may vary by product, so we recommend checking each product page for the most accurate material details.
We love the ocean and care about how our products are made. Whenever possible, we choose organic materials, practical long-lasting designs, and simple packaging to reduce unnecessary waste. We know we are not perfect, but we believe small choices matter.
After use, wipe or rinse your gear with clean water and let it air dry fully before storage. Avoid long-term damp storage, harsh chemicals, and unnecessary sun exposure when not in use.
We use quality accessories that are available in the market and suitable for real outdoor use. We know how frustrating it can be when a zipper feels rough, a buckle feels weak, or a strap does not hold well. Good materials and reliable components are the foundation of a better product.
Everything you need to know about shipping, tracking, and getting your Wild Surf Gear order safely.
Standard delivery usually takes 10–20 business days, depending on your location, shipping carrier, customs processing, holidays, and seasonal order volume.
Yes. We offer free standard shipping on orders over $159 USD.
Once your order has shipped, you will receive a tracking number by email. You can use it to follow your package status.
Tracking information may take a few days to update after your order ships. If your tracking has not updated for several days, contact us at hello@wildsurfgear.com and we will help check the shipment status.
If you entered the wrong address, please contact us as soon as possible. We will do our best to update it before the order ships. Once the order has shipped, we may not be able to change the delivery address.
Need to return or exchange something? Here’s how we can help make the process clear and simple.
To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging when possible.
For returns that are not caused by a product quality issue, return shipping costs are the responsibility of the customer. We’re a small surf brand, not a giant marketplace, so we truly appreciate your understanding and support.
Please contact us within 7 days of delivery. Include your order number, a brief description of the issue, and clear photos of the product and packaging. We will review the situation and help with a suitable replacement, exchange, or refund solution.
Yes, exchanges may be available depending on product availability. Please contact us first before sending anything back.
Once your returned item is received and inspected, we will notify you about the refund status. If approved, the refund will be processed back to your original payment method. Processing time may vary depending on your payment provider.
Helpful information about secure checkout, PayPal payments, currency, and payment support.
We currently accept payments through PayPal. Shopify Payments is currently being set up and will be available once the connection is complete.
Yes. Your payment information is processed securely through trusted third-party payment providers. Wild Surf Gear does not store your full payment details.
All prices are shown in USD unless otherwise stated. Your bank or payment provider may apply exchange rates or additional fees depending on your location and payment method.
Please check that your billing information, payment method, and PayPal account details are correct. If the issue continues, we recommend contacting PayPal directly or trying again later.
You can contact us at hello@wildsurfgear.com. For order-related questions, please include your order number so we can help you faster.
