Shipping policy
Last Updated: October 13, 2026
At Wild Surf Gear, we want your order to arrive safely and smoothly. Below you'll find everything you need to know about shipping rates, processing times, delivery estimates, and tracking.
1. Order Processing Time
Orders are typically processed within 3–5 business days after payment confirmation.
Our regular processing days are Monday through Friday, excluding public holidays.
Processing time includes preparing, packing, and handing your order over to the shipping carrier. It is separate from shipping transit time.
Processing may take longer during holidays, promotional periods, or unusually high order volumes.
Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
2. Where We Ship
Wild Surf Gear ships to selected countries and regions worldwide.
You can check shipping availability for your country or region during checkout.
Available shipping destinations and delivery options depend on the shipping address provided.
If your destination is not available at checkout, we are currently unable to ship there.
3. Shipping Rates
Standard Shipping — U.S. Mainland & Eligible International Destinations
Standard Shipping: $15 USD
Free Standard Shipping: Orders of $139 USD or more
These rates apply to the contiguous 48 U.S. states and other eligible international destinations included in our standard shipping zone.
Hawaii & Alaska
Flat Shipping Rate: $35 USD
These destinations have a separate shipping rate and are excluded from our standard free-shipping offer.
U.S. Territories
Flat Shipping Rate: $45 USD
This rate applies to eligible destinations in our U.S. Territories shipping zone. Delivery availability and shipping times may vary.
Shipping Charges at Checkout
All applicable shipping fees are displayed at checkout before payment.
Please review the available delivery options and total order cost before completing your purchase.
4. Estimated Delivery Times
Order processing: 3–5 business days
Shipping transit times begin after your order has been dispatched.
U.S. Mainland — Contiguous 48 States
8–12 calendar days after dispatch
Hawaii & Alaska
15–20 calendar days after dispatch
U.S. Territories
Delivery times vary by destination and local carrier arrangements. Some locations may require longer transit times. Please refer to the delivery estimate provided at checkout, where available.
Other International Destinations
Delivery times vary depending on the destination, shipping service, and local customs procedures.
Please contact our customer support team if you would like assistance with an estimated delivery timeframe.
Important Delivery Information
Business days and calendar days are different. Our order processing timeframe excludes weekends and public holidays, while the calendar-day shipping estimates include weekends.
Delivery estimates are not guaranteed arrival dates.
Customs clearance, carrier delays, public holidays, weather conditions, and other circumstances beyond our control may affect delivery.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
You can track your package using the tracking link or tracking number provided.
For international shipments, tracking information may take several days to update, especially during transportation or transfers between logistics providers.
If you need assistance tracking your order, please contact us at hello@wildsurfgear.com.
6. Shipping Address & Delivery Issues
Shipping Address & Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address, postal code, and contact information when placing an order.
Please monitor your tracking information and ensure someone is available to receive the package or collect it when required.
Failed Delivery & Redelivery
Some international postal and economy shipping services offer limited delivery attempts and may not provide redelivery services.
If a delivery attempt is unsuccessful, customers should contact the local carrier promptly to arrange collection or confirm any available delivery options.
We will make reasonable efforts to notify customers by email when a delivery issue is reported by the carrier.
Important: If the carrier records two unsuccessful delivery attempts due to the recipient being unavailable or failing to collect the parcel, and the shipment is subsequently returned, abandoned, destroyed, or disposed of, we will not provide a free replacement or free reshipment.
Any additional shipping costs resulting from recipient-related delivery failures will be the customer's responsibility. If a parcel cannot be recovered, a new order may be required.
This policy does not apply to delivery failures caused by incorrect handling on our part or other circumstances for which we are legally responsible. Nothing in this policy limits consumer rights that cannot legally be excluded.
Lost, Delayed or Missing Packages
If your package is delayed, missing, or marked as delivered but cannot be located, please contact us so we can help investigate with the shipping provider.
7. Customs, Duties & Import Taxes
For many standard international shipments, applicable import duties and taxes may be included in the shipping arrangement.
However, this depends on the destination and shipping service.
For expedited shipments through DHL, FedEx, UPS, or other international express couriers, import duties, VAT, GST, customs clearance fees, and other local charges may not be included unless specifically stated.
Any import charges not included in the selected shipping arrangement are the customer's responsibility.
8. Contact Us
Have questions about shipping, tracking, or your order? We're happy to help.
Email: hello@wildsurfgear.com
Phone: +1 (213) 773-7653
Customer Support Response Time: Usually within 1–2 business days.
Thank you for shopping with Wild Surf Gear!
Kind to the ocean, kind to you.