Refund policy

Last Updated: October 13, 2026

At Wild Surf Gear, we want you to shop with confidence. If something isn't quite right with your order, we're here to help.

Please review our return, exchange, and refund policy below.

1. 30-Day Return Policy

We accept standard return requests within 30 calendar days of delivery.

If you change your mind, choose the wrong size, or are not fully satisfied with your purchase, you may contact us to request a return within this period.

For standard, non-defective returns, products must meet the following conditions:

• Unused and uninstalled, with no signs of wear or use.

• In their original condition and suitable for resale.

• Free from damage, scratches, stains, odors, or alterations.

• Returned with original packaging, tags, manuals, and included accessories, where reasonably possible.

• Accompanied by proof of purchase or a valid order number.

Products that have been used, installed, modified, or damaged after delivery may not qualify for a standard change-of-mind return.

These conditions do not limit your statutory rights, including rights relating to defective goods or lawful cancellation.

2. How to Request a Return

To request a return, please contact:

Email: hello@wildsurfgear.com

Please include:

• Your order number.

• The product you wish to return.

• Your return request or reason, if you would like to provide one.

• Photos of the product, where relevant.

Our customer support team will review your request and provide instructions.

Please contact us before shipping a return so we can provide the correct return address.

If a different authorized return location applies to your order, we will provide the appropriate shipping instructions.

Please use a trackable shipping service and retain your shipping receipt.

Contacting us for return instructions does not restrict any statutory right to cancel an order.

3. Change-of-Mind Returns

For returns requested due to personal preference, an incorrect size or color selection, or a change of mind:

• The customer is responsible for the actual return shipping cost.

• Return shipping costs depend on the carrier, package size, weight, and destination.

• The item must meet our standard return eligibility requirements.

• Original outbound shipping charges are generally non-refundable, except where required by applicable law.

We do not charge an additional restocking fee for eligible standard returns.

Please note that international return shipping may be expensive. We recommend contacting us before arranging return transportation.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the affected product and its packaging.

We will review the issue and help arrange an appropriate solution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable consumer rights.

For confirmed product defects, shipping damage, or fulfillment errors, Wild Surf Gear will cover reasonable return shipping costs when a return is necessary, or arrange another appropriate solution.

The suggested 7-day reporting period does not limit your statutory rights regarding faulty or incorrectly supplied goods.

5. International Returns & Shipping Costs

Wild Surf Gear serves customers in multiple countries and regions. Return shipping arrangements may vary depending on your location.

For standard, non-defective returns:

• Customers arrange and pay for return transportation.

• We recommend using a tracked shipping service.

• The correct return destination will be provided or confirmed by our support team.

• Please follow any applicable customs documentation instructions.

Do not send a return package with freight or customs charges payable on delivery unless we have agreed to those arrangements in advance.

Please provide accurate information on any customs declaration. Where applicable, we can advise on identifying the shipment as returned merchandise.

For confirmed defects or fulfillment errors, we will arrange an appropriate resolution in accordance with applicable consumer protection laws.

6. Refunds & Processing Time

Once we receive and inspect an eligible returned item, we will notify you of the refund decision.

For approved refunds, we aim to initiate the refund within 5 business days after receiving and inspecting the returned item.

Where applicable law requires an earlier refund or permits a refund based on proof that the goods have been returned, we will follow those requirements.

Refunds are normally issued to the original payment method.

Please allow additional time for your bank, credit card provider, or payment service to process and display the refunded amount.

Where required by law, the refund will also include eligible original standard delivery charges.

Any lawful deductions for diminished product value will be assessed according to applicable consumer protection rules.

If you have not received your refund after it has been issued, please contact us for assistance.

7. Exchanges

If you would like to exchange a product for a different size, color, or model, please contact us first.

Exchanges are subject to product availability and the applicable return conditions.

For exchanges requested for personal reasons, return shipping and additional delivery charges may apply. We will explain any applicable costs before proceeding.

For defective or incorrectly supplied items, we will arrange an appropriate resolution in accordance with your consumer rights.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at hello@wildsurfgear.com.

We will do our best to accommodate cancellation requests before the order is dispatched.

Once an order has shipped, it may not be possible to cancel the shipment. You may still exercise any applicable return or statutory cancellation rights.

9. Your Consumer Rights

This policy does not limit or exclude any rights available under applicable consumer protection laws.

Customers in certain countries, including the United Kingdom and European Union, may have additional statutory cancellation, return, and refund rights.

Where local laws provide greater protection or require different refund procedures, those legal requirements will apply.

10. Contact Us

If you have questions about returns, exchanges, refunds, or your order, we're happy to help.

Email: hello@wildsurfgear.com

Phone: +1 (213) 773-7653

Customer Support Response Time: Usually within 1–2 business days.

Thank you for choosing Wild Surf Gear!

Kind to the ocean, kind to you.